For 40 years we have been crafting high quality jewelry in the American Southwest. We take pride in our work and hope our jewelry brings you joy for years to come. Therefore, we offer the following general information and guarantees so you may shop with confidence.

Please note: Your email service provider may be affecting email delivery for your recent order. Please refer to your My Account page for the most up to date information about your order.

Due to COVID 19 our customer service team is working remotely and / or on an abbreviated schedule.

Please email your inquiry to customerservice@carolynpollackjewelry.com

and we will get back to you in a timely manner.

You can also contact us through the Carolyn Pollack Jewelry Facebook or Instagram pages.

We thank you for your business and appreciate your continued support.

Thank you.

 

Overview

30-Day Money Back Guarantee Returns

We want you to be delighted by your new jewelry. If for any reason you are not, return it to us within 30 days of your purchase along with a copy of your sales receipt and well refund your purchase, excluding shipping. We promise a no hassle process. Simply use the return form and shipping label at the bottom of your invoice which will be included with your shipment. For details, see our Returns & Exchanges section.

Exchanges

If the jewelry you receive is damaged or defective, you can either return the merchandise for a full refund (including shipping) or we can send you a replacement piece at no extra charge. You will need to notify us of the problem and send your jewelry back along with a copy of your sales receipt within 30 days of purchase. Use the return form and shipping label at the bottom of your invoice which will be included with your shipment.

One Year Limited Warranty

Relios jewelry designs are guaranteed for one year under normal consumer use.  Original proof of purchase is required.  Alterations by a third party will void warranty.  The warranty does not apply to damage caused by accident, abuse, or misuse.  Immersing your jewelry in chlorine (swimming), silver dips, chemical solutions, or ultrasonic cleaners will void warranty as it will alter the finish and cause damage to the gemstones.

After one year Relios offers repair services for a small fee.  For additional information please visit our Care and Repair section on our website or contact us via email at customerservice@carolynpollackjewelry.com or by phone at 1-800-827-6543.  Customer is responsible for return shipping costs.

GENERAL DISCLAIMER
Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no rain checks are available. Not valid on prior purchases, gift cards, gift certificates, taxes or shipping and processing charges. Consumer must pay applicable sales tax. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Promotions have no cash value. Offer cannot be sold or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Buy One Get One offers apply a portion of discount amount to each of the items. Relios, Inc. has the right to end or modify any promotion at any time. Other restrictions may apply. Offers only apply to the United States unless otherwise noted.

Warranty Repairs

After the one year warranty, we will repair any piece of jewelry that has our Relios hallmark for a small fee. Please send your item for repair to the address below and enclose a check for the repair fee plus $5.95 for shipping. If sending multiple items, pricing below is per item.

Relios Repair Department

6815 Academy Parkway West NE
Albuquerque, NM 87109

Repair Fees

The below repairs are NOT covered under the one year warranty, fees listed will apply .

Ring Sizing: up to 1/2 size $14.00
Ring Sizing: 1 whole size (maximum) $24.00
Buff & clean $15.00
Shorten/lengthen link or beaded bracelet $14.00
Shorten/lengthen beaded necklace $24.00

The below repair fees will apply once the one year warranty expires.

Replace Stone: if stone not included in return $20.00
Replace Stone: if stone is still good and returned with piece $10.00
Replace crystal on watch face $24.00
Replaces clips, clasp or posts on earrings (per earring) $20.00
Restringing $30.00
Adjust or Repair Hinged Bails $10.00

Need Help?

Need help placing an order? Questions about our jewelry? Please call Relios customer service:
(800) 827-6543
Monday through Friday, 8:00am to 4:30pm MT
customerservice@carolynpollackjewelry.com

Other Sales Inquiries

(800) 827-6543 ext. 218
customerservice@carolynpollackjewelry.com

President/Official Dealer Inquiries

(800) 827-6543 ext. 205 for Bill Pollack
b.pollack@carolynpollack.com

Meet Our Customer Service Representatives

 

Luis (x212)

Lisa (x207)

Lawrence(x218)

We are available to help Monday through Friday 8:00am to 4:30pm MT

Call us: (800) 827-6543